When will my order be shipped?
In most cases, products will be processed and shipped within 24 hours of receiving the order. Shipping information will be available the day after your item has shipped, and you can get shipping information of your order on Order Tracking page.
Can you ship to Northern Ireland?
I am in Belfast, Northern Ireland, which is still part of the UK, but your website mistakenly excluded me from purchasing a replacement battery when entering my full address. What should I do?
- 1Check the country of the address: Please select Ireland in the country column.
- 2Note the correct address information: Leave the correct address information in the Message column.
- 3Contact us: After completing the order, please contact us in time, and we will help you modify the correct address information and ship it.
Can I change my delivery address?
- 1If you need to change your delivery address, please contact our online customer service in advance and allow sufficient time for processing.
- 2If your order has not yet been shipped from our warehouse, our customer support team will assist you in updating the address information in our system.
- 3If your order has already been shipped, we will need confirmation from the shipping company to determine if the address can be changed. Please note that additional fees may apply from the logistics provider.
- 4To avoid unnecessary shipping issues, please ensure that the correct shipping address is provided when placing your order.
Can I pick up the battery in person?
Dear customer, thank you for your interest and support of our products. Unfortunately, we do not currently offer in-person pickup services. Our batteries can only be purchased and shipped through our official website or our partnered logistics channels. If you have any other purchase or shipping requests, we will be happy to assist you and ensure that you receive the battery you need as quickly as possible. We will process your order promptly and arrange for expedited delivery.
What should I do if my package shows as delivered but I never received it?
- 1Confirm the shipping address you provided during checkout and check the details of your order on the "Track Order" page.
- 2Inspect the delivery location (check around the entrance of your residence for any packages or delivery attempt notifications).
- 3Check if someone else has collected the package (verify with neighbors or other tenants if they received it).
Sometimes, packages are not delivered within the expected timeframe and cannot be located through tracking information (if available). In such cases, please contact Customer Support for assistance.
Can I choose my preferred shipping method?
We apologize, but we currently do not support customers in selecting their preferred shipping method. We prioritize providing flexible and personalized services. However, we currently work with logistics partners such as DHL, GLS, PostNL, and UPS. If you have any questions regarding shipping options or require expedited service, please feel free to contact our customer service team, who will be happy to assist you.
Disclaimer for Packages Marked as Delivered but Not Received
If you encounter a situation where the logistics system shows the package as "delivered" but you have not actually received it, we would like to clarify the following points to facilitate better communication and resolution:
Definition of Responsibility
Once a package is marked as "delivered", our responsibility, along with that of the logistics company, is to ensure that the package is delivered to the address you provided. If you have not received the package, we will actively assist you in locating it and filing a claim with the logistics company. However, any losses or inconveniences that arise, unless caused by our intentional or gross negligence, may not be entirely our responsibility.
Resolution Steps
- 1Contact us immediately: Please reach out to our customer service team (via phone, online chat, email, etc.) as soon as possible, providing detailed order information and a description of the undelivered package.
- 2Assistance with investigation: We will contact the logistics company to request an internal investigation and provide the necessary evidence or a suitable solution.
- 3Claim application: If, after investigation, the package is confirmed lost or unrecoverable, we will assist you in filing a claim with the logistics company and, according to their regulations and procedures, will make every effort to secure your rightful compensation.
